Customer Support -- Bugs

<% ' FP_ASP ASP Automatically generated by a Frontpage Component. Do not Edit. On Error Resume Next Session("FP_OldCodePage") = Session.CodePage Session("FP_OldLCID") = Session.LCID Session.CodePage = 1252 Session.LCID = 1033 Err.Clear strErrorUrl = "" If Request.ServerVariables("REQUEST_METHOD") = "POST" Then If Request.Form("VTI-GROUP") = "0" Then Err.Clear Set fp_conn = Server.CreateObject("ADODB.Connection") FP_DumpError strErrorUrl, "Cannot create connection" Set fp_rs = Server.CreateObject("ADODB.Recordset") FP_DumpError strErrorUrl, "Cannot create record set" fp_conn.Open Application("service_ConnectionString") FP_DumpError strErrorUrl, "Cannot open database" fp_rs.Open "Results", fp_conn, 1, 3, 2 ' adOpenKeySet, adLockOptimistic, adCmdTable FP_DumpError strErrorUrl, "Cannot open record set" fp_rs.AddNew FP_DumpError strErrorUrl, "Cannot add new record set to the database" Dim arFormFields0(6) Dim arFormDBFields0(6) Dim arFormValues0(6) arFormFields0(0) = "LongDescription" arFormDBFields0(0) = "LongDescription" arFormValues0(0) = Request("LongDescription") arFormFields0(1) = "OneLiner" arFormDBFields0(1) = "OneLiner" arFormValues0(1) = Request("OneLiner") arFormFields0(2) = "UserName" arFormDBFields0(2) = "UserName" arFormValues0(2) = Request("UserName") arFormFields0(3) = "UserEmail" arFormDBFields0(3) = "UserEmail" arFormValues0(3) = Request("UserEmail") arFormFields0(4) = "UserPhone" arFormDBFields0(4) = "UserPhone" arFormValues0(4) = Request("UserPhone") arFormFields0(5) = "D1" arFormDBFields0(5) = "D1" arFormValues0(5) = Request("D1") FP_SaveFormFields fp_rs, arFormFields0, arFormDBFields0 If Request.ServerVariables("REMOTE_HOST") <> "" Then FP_SaveFieldToDB fp_rs, Request.ServerVariables("REMOTE_HOST"), "Remote_computer_name" End If If Request.ServerVariables("HTTP_USER_AGENT") <> "" Then FP_SaveFieldToDB fp_rs, Request.ServerVariables("HTTP_USER_AGENT"), "Browser_type" End If FP_SaveFieldToDB fp_rs, Now, "Timestamp" If Request.ServerVariables("REMOTE_USER") <> "" Then FP_SaveFieldToDB fp_rs, Request.ServerVariables("REMOTE_USER"), "User_name" End If fp_rs.Update FP_DumpError strErrorUrl, "Cannot update the database" fp_rs.Close fp_conn.Close FP_FormConfirmation "text/html; charset=windows-1252",_ "Form Confirmation",_ "Thank you for submitting the following information:",_ "service.htm",_ "Return to the form." End If End If Session.CodePage = Session("FP_OldCodePage") Session.LCID = Session("FP_OldLCID") %> Customer Support -- Bugs

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If you're experiencing a problem with one of our products, please fill out and submit the following service request form. You may also want to check out some known problems.

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When you submit your service request report, it will be entered into our database for tracking purposes. Periodically we will post notices regarding service requests reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

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Known Problems

The following is a list of some known problems with our products / services; we are working to correct them A.S.A.P.

description of problem #1
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